Help & Support

Get help using PhishGuard, learn about phishing detection, and find answers to frequently asked questions.

Quick Start Guide

1

Enter URL

Type or paste the website URL you want to check into the input field on the main page.

2

Click Check

Press the "Check URL Security" button to start the comprehensive security analysis process.

3

View Results

Review the detailed security report with risk assessment and recommendations.

Frequently Asked Questions

How accurate is PhishGuard?

PhishGuard achieves a 99.2% accuracy rate through multi-layer analysis combining URL pattern recognition, domain reputation checks, and content analysis. Our false positive rate is kept below 0.3% through continuous algorithm refinement.

What types of threats can PhishGuard detect?

PhishGuard can detect various phishing attempts including fake login pages, credential harvesting sites, malware distribution pages, and suspicious domain variations of legitimate websites.

How long does a scan take?

Most scans complete within 2-5 seconds. The analysis includes URL validation, domain reputation checks, SSL certificate verification, and content analysis to provide comprehensive results.

Is my data stored or shared?

No, PhishGuard processes all scans locally in your browser. URLs are not stored on our servers or shared with third parties. Your privacy is completely protected.

What should I do if a site is flagged as phishing?

If a site is flagged as phishing, do not enter any personal information. Close the browser tab immediately, clear your browser cache, and consider running a malware scan on your device.

Can PhishGuard detect zero-day phishing attacks?

Yes, PhishGuard uses heuristic analysis and pattern recognition to detect previously unknown phishing attempts, not just known blacklist entries. This helps protect against emerging threats.

How often is the detection algorithm updated?

The detection algorithms are continuously improved based on new threat intelligence and user feedback. Updates are deployed regularly to maintain high accuracy against evolving phishing techniques.

Troubleshooting

Common Issues

Scan won't start

Make sure you've entered a valid URL starting with http:// or https://

Results not displaying

Try refreshing the page and ensure JavaScript is enabled in your browser.

Slow performance

Close other browser tabs and ensure you have a stable internet connection.

Browser Requirements

Chrome 80+
Firefox 75+
Safari 13+
Edge 80+

Note: JavaScript must be enabled for proper functionality.

Need More Help?

Can't find what you're looking for? Check out our additional resources or contact support.

Email Support

support@phishguard.example.com

Live Chat

Available 24/7 for urgent issues

Documentation

Comprehensive guides and tutorials